Contact support
Message our team and we'll reply in the app. You'll get a notification when we respond.
Log in to contact us. This helps us identify you and route your request.
Log in and start chatHow to reach us
Support runs inside LetsGetHome. There is no hotline and no public inbox to write to — signing in and starting a chat opens one conversation with our team, and everything about your question stays in it. That is deliberate: a thread both sides can see is what lets us look at your account, your listing or your enquiry while we answer you.
You pick a topic, we open the conversation, and you get a notification when someone replies. The thread stays in Messages afterwards, so a question you asked last month is still there with its answer and nobody has to explain it twice.
What support can help with
Every support conversation is filed under one of these topics — the same list you pick from when you start a chat.
- General
- How the platform works: searching and saving homes, what a verified field on a listing means, what happens after you send an enquiry.
- Billing
- Anything charged to your account — payments, receipts and refunds.
- Technical
- Something is broken rather than confusing: a page that will not load, photos that will not upload, a filter returning homes it should not.
- Account
- Signing in, changing the phone number or email on your account, notification settings, and closing an account for good.
- Listing
- A listing of your own — publishing it, editing its details or photos, taking it off the market. Also someone else's that looks wrong, duplicated or long gone.
- Inquiry
- A conversation with an owner or an agency that has stalled, or a viewing you cannot get arranged.
- Complaint
- Conduct you want us to look at: a misleading listing, pressure to pay outside the platform, or anyone asking for a deposit before you have seen the flat.
- Other
- Anything that fits none of the above. Pick it and say what you need — a person reads it and routes it from there.
What to include
Four things turn most support conversations into one reply instead of four.
- The listing, if it is about one. Paste the address out of your browser, or give the district, the building and the asking price.
- What you expected to happen, then what happened instead — in that order. The gap between the two is usually the whole problem.
- When it happened, and whether it still happens when you try again now.
- The phone or computer and the browser or app you were using, if something looked broken.
Faster than writing to us
The stamp-duty, rates and rental-yield calculators, the provisional tenancy agreement and rental checklist, and the home-services directory are all on the help page, and the guides cover most of what people write in to ask. Ideas about the product itself belong on the feedback form: that one goes to the people who build LetsGetHome, not to the support queue.