Share your feedback

Thanks for sharing your ideas, issues, or kudos. We read every message. While we can't reply to each one, your feedback helps us choose what to improve next.

You need to be signed in to send feedback — we may have to come back to you to reproduce what you describe.

Where this goes

This form reaches the people who build LetsGetHome, not the support queue, and nothing here opens a ticket or gets watched out of hours. What it does do is set priorities: a problem three people have described in their own words moves up the list a lot faster than one nobody has mentioned.

What is most useful

  • Something that behaved wrong. What you were doing, what you expected, what happened instead — and the page or the listing it happened on.
  • Something you could not work out: a label, a filter, a number that did not mean what you assumed it meant. Confusion is a defect, and it is the one we are worst at spotting from the inside.
  • Something missing. Tell us the problem you were trying to solve rather than the feature you had in mind — the problem usually leads somewhere better than the feature would have.
  • Something that works. It is the only way we find out what not to change.

What to send to support instead

Anything about your own account, your own listing, or a conversation with an owner or an agency needs support rather than this form — support can see your account, act on it, and reply to you. So does anything urgent: a listing you believe is a scam, or anyone asking you for money outside the platform.

Need help with something specific?

Contact support